We offer a 7-day refund policy for ALL items that don’t meet your satisfaction in terms of quality.
Items MUST have the ORIGINAL tags and NOT be chemically altered OR STYLED OR CUT in ANY way.
Refunds are processed within 3-5 business days of receiving
Simply email us at: CustomerCare@LilacCrushHair.com to receive the address to return the items.
And, please make sure to ship the items back to us with tracking info.
We DO NOT offer refunds for length, pattern, or “changing of mind”.
If you place an order, and no longer want the items, we will issue a store credit only.
All exchanges require a 10% restocking fee and an additional fee for shipping the items out again.
Any cancellation of orders for the same reason, length, pattern, or “changing of mind” etc. will also require a 10% fee as it is a fee we take on from our supplier and will be required to pass on to you, so please verify your order before you pay.
Please note we do not accept coupons for sale items.