We only ship to verified billing addresses when making a payment with your credit card. This means, if you pay with a credit card, your order has to be shipped to your billing address. We do NOT ship to addresses that are not linked directly to your credit card. Orders that are not able to be fulfilled due to address error will not ship. You will receive and email informing of the issue, and given the option to supply the correct address or cancel the order. If you are buying as a gift, we advise that you have the products shipped directly to you and then you gift the items.
We offer a 7-day refund policy for ALL items that don’t meet your satisfaction in terms of quality. Items MUST have the ORIGINAL tags and NOT be chemically altered OR STYLED OR CUT in ANY way. Refunds are processed within 3-5 business days of receiving the items. Simply email us at: CustomerCare@LilacCrushHair.com to receive the address to return the items. And, please make sure to ship the items back to us with tracking info. We DO NOT offer refunds for length, pattern, or “changing of mind”. If you place an order, and no longer want the items, we will issue a store credit only. All exchanges require a 10% restocking fee and an additional fee for shipping the items out again. Any cancellation of orders for the same reason, length, pattern, or “changing of mind” etc. will also require a 10% fee as it is a fee we take on from our supplier and will be required to pass on to you, so please verify your order before you pay. Please note we do not accept coupons for sale items.
All of our items are shipped via FedEx or UPS. We do not have any control over your package once we drop your package off to be shipped. You will be provided with tracking information on your package once it is shipped. You must contact USPS or UPS directly for any delayed shipments, missing packages, re delivery, etc. We pride ourselves on fast shipping times, and most orders are received 3-4 days ONCE the package is SHIPPED. HOWEVER, orders can take UP to 2-3 days to process and ship out, so keep that in consideration when placing your order if it is needed within a certain time frame.